2026 Resources
Preventing Workplace Violence
in Food Service Organizations
Reduce incidents, protect staff, and strengthen operational response
For HR, Operations, AP/LP, Risk, and Finance leaders
What You’ll Take Away
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Understand the real operational and financial impact of workplace conflict
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Identify the patterns and behaviors that lead to incidents
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Learn practical approaches for strengthening frontline response
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See how training, policy, and operations must work together
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Explore strategies organizations use to improve preparedness
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Gain direct insight from the experts behind member training programs
2026 Webinars and Field Guides
Join live for interactive discussion, or access the on-demand recording afterward.
Situational Awareness During Major Events
Major events can create temporary operating conditions that affect businesses far beyond the venue. Increased traffic, unfamiliar visitors, staffing pressures, service delays, and heightened customer emotions can all increase operational risk.
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Major events can create temporary operating conditions that affect businesses far beyond the venue. Increased traffic, unfamiliar visitors, staffing pressures, service delays, and heightened customer emotions can all increase operational risk.
Join The Power of Preparedness (TPOP) and RLPSA for a practical discussion on how leaders can prepare frontline teams to recognize warning signs, communicate concerns early, and respond confidently during periods of increased activity.
Attendees will leave with actionable strategies to strengthen situational awareness, improve reporting culture, and enhance operational preparedness before, during, and after major events.
Who Should Attend
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Asset Protection / Loss Prevention
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Corporate Security
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HR & Training
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Operations Leadership
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Workplace Violence Prevention Leads
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Ethics & Safety Reporting Teams
Thursday July 23, 2pm ET
Managing Civil Unrest: Keeping Calm When the Street Gets Loud
When social tension spills into the streets, retailers, grocers, and restaurants can find themselves on the front line — caught between anxious communities, social-media rumors, and the very real risk of protests, flash-mobs, and opportunistic theft.
This session equips leadership teams with practical frameworks for training staff and managing an unrest crisis.
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When social tension spills into the streets, retailers, grocers, and restaurants can find themselves on the front line — caught between anxious communities, social-media rumors, and the very real risk of protests, flash-mobs, and opportunistic theft. Recent SNAP disruptions and viral posts urging people to “just steal the groceries” have shown how quickly fear can turn into threats against stores, employees, and customers.
This must-see webinar walks you through how to manage civil unrest around your locations with calm, coordinated action. You’ll learn how to map decision trees (when to stay open, go curbside, or close), design communication flows from HQ to the front end, and plan physical security moves that protect people, property, and brand reputation. We’ll also touch on duty of care, OSHA expectations, and other legal considerations so your response keeps you compliant as well as safe.
Who should attend: Asset Protection/Loss Prevention leaders, Operations and Store Leadership, Corporate Security and Risk, HR and Training teams, and in-house Legal or Compliance partners who support customer-facing locations.
Date Pending
Understanding the Hidden Costs of Workplace Violence - and the ROI of training
Workplace violence isn’t just the rare headline incident. It’s daily conflict quietly eroding margin through turnover, absenteeism, legal exposure, insurance pressure, and customer churn.
This session exposes the real cost structure of everyday incidents and shows how prevention training protects both people and profit.
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Workplace violence rarely appears as a single catastrophic event. More often, it’s cumulative — daily moments of escalation at the front end, service desk, break room, or self-checkout that quietly compound over time.
The cost doesn’t show up in one line item. It shows up everywhere.
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Turnover and absenteeism
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Lost productivity
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Legal exposure and claims
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Insurance pressure
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Customer churn and brand erosion
Because those costs are dispersed across departments, organizations often underestimate the true financial impact of unmanaged conflict.
This expert-led session breaks down the hidden cost structure of everyday incidents and introduces practical frameworks for estimating exposure across HR, Operations, Risk, and Finance.
You’ll learn how preparedness training:
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Interrupts escalation before it becomes a reportable event
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Reduces injury and claim frequency
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Protects margin by lowering churn and turnover
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Supports stronger budget justification through measurable risk reduction
The result is not just improved safety — but defensible ROI.
Who Should Attend
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HR Leadership
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Asset Protection / Loss Prevention
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Operations & Store/Restaurant Leadership
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Risk & Compliance
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Finance leaders responsible for claims, insurance, and margin protection
Thursday March 12, 1pm ET (PAST)
De-Escalation is a Strength, Not a Weakness
When someone yells at you, it can feel like a challenge: If I don’t yell back, I’m letting them disrespect me. Most people have been taught since childhood not to “let someone talk to you like that,” so escalation feels justified — even necessary.
This session rewires that belief. You’ll learn why choosing not to respond in kind is the real power play: it keeps you in control, protects your dignity, and prevents situations from spiraling into safety incidents, complaints, and brand damage.
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When a customer raises their voice, many employees experience it as disrespect — not just noise. The pressure to “stand your ground” is real, and for many people it’s been reinforced for years: Don’t let anyone talk to you like that. The problem is that yelling back usually isn’t strength — it’s loss of control. It escalates risk, narrows options, and turns a manageable moment into an incident.
This webinar flips the script. De-escalation is not giving in. It’s choosing control.
Through realistic scenarios and proven response language, we’ll show how employees can:
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Recognize the internal trigger (“I’m being disrespected”) before it drives behavior
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Use calm boundary-setting that maintains authority and dignity
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Avoid emotional contagion without feeling like they “lost”
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De-escalate safely — and disengage when needed
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Protect the brand voice while protecting themselves
We’ll also connect the behavior shift to real outcomes: fewer injuries, fewer complaints, fewer social-media blowups, and reduced turnover — because employees feel safer and more confident handling conflict.
Who Should Attend
- Asset Protection / Loss Prevention
- HR & Training
- Operations & Store/Restaurant Leadership
- Corporate Security & Risk
- Finance leaders tracking injuries, claims, churn, and brand impact
