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Workplace Violence Training
for Utilities and Field Service Environments
Scenario-based training that prepares employees to recognize risk, manage conflict, and respond safely in field and service environments.
Why Workplace Violence Training Matters in Utilities and Field Operations
Employees frequently work alone, enter unfamiliar locations, and interact with customers in high-stress situations such as outages, billing disputes, and service interruptions.
These conditions create a higher risk of confrontation, threats, and unpredictable behavior — often without immediate support.
Training must prepare employees to recognize risk early, maintain awareness in dynamic environments, and respond safely in the field.
Situations Employees Encounter in the Field
Field employees encounter situations that can escalate quickly — from customer disputes to access conflicts and unpredictable behavior.
How TPOP Utilities & Field Service Training Works
Training built around real field interactions to drive consistent, safe employee response.
Scenario-Based Learning
Training reflects real customer interactions in field environments.
Behavior Recognition
Employees learn to identify warning signs and escalation triggers.
Response Techniques
Employees learn how to respond safely when working independently.
Training Programs for Field Service Risks
TPOP training covers the full range of situations field employees face — from customer conflict to behavioral risk and high-risk incidents.
Choose the training areas most relevant to your operational risks
De-Escalation
Scenarios
Active Shooter Preparedness
Behavioral
Indicators
Homeless
Interactions
Situational
Awareness
Training Customized to Your Field Operations
TPOP training can be aligned with your environments, policies, and field service procedures.
Field Environments
Training reflects real-world service locations and conditions.
Policy & Procedure Integration
Training incorporates your service protocols and safety procedures.
Consistent Across Teams
Training supports consistent response across field teams.
As part of the PreparednessOS framework, this training integrates with policies, safeguards, and operational practices to improve overall preparedness.
Training That Supports Workplace Safety and Infrastructure Protection Requirements
Utilities and field service organizations must align with federal safety standards, infrastructure protection requirements, and field risk management expectations.
OSHA Workplace
Safety Requirements
Supports OSHA expectations for hazard recognition, training, and employee safety — including workplace violence risks.
NERC Critical
Infrastructure
Protection (CIP)
Aligns with physical security and incident response requirements for critical infrastructure environments.
Field Safety
and Lone Worker
Requirements
Supports safety expectations for employees working independently in uncontrolled and high-risk environments.
Also aligns with state-level utility regulations and safety expectations across jurisdictions.
What Organizatons Say About TPOP
Why Employees Prefer TPOP
The one take away at the end of the major sections also helps cement the tools you need to prepare yourself for an active shooter event. Overall, this is a fantastic course!
Claire Y.
Educational Facilities
Adding how to deal and respond to the homeless is a great added feature since here in Roanoke VA, it seems to be getting worse.
Tracy G.
Food Retail
The course breaks down each topic in a way that is straight forward and and easy to understand. And For those who have had training, it is good for refreshing skills.
Dave D.
Houses of Worship
Great info! Very good and important info.
Brenda R.
CFA Team Member
Helpful. Very informative and helpful in case of the worst.
Andre M.
CFA Team Member
This is a great course. Coming from a military medical background I feel this covers everything House of Worship safety teams need when joining the team.
Thom G.
Houses of Worship
Very informative, safety is key.
Dietra P.
Office Facilities
Great training! This training was put together well and easy to understand and complete!
Jessica S.
Healthcare Facilities
Very good. Learned a lot. Thank you!
Caroline C.
Healthcare Facilities
Thanks for your help could be life saver.
Israel G.
CFA Team Member
Very well done. I am happy this class is offered to everyone. This is great to know & also to be prepared.
Tynetta D.
CFA Team Member
Informative. Able to be understood.
Kehinde M.
CFA Team Member
Great clips. Very informative.
Mariana R.
Office Facilities
Well put together. Good concise short videos and straight to the point.
Justin Calderon
Healthcare Facilities
Excellent!
Linda Z.
Food Retail Services
Great and easy to remember training!
Taylor K.
CFA Team Member
Excellent review of all aspects of moving through the process of de-escalation of the incident at hand.
Linda L.
CFA Team Member
Excellent and important. Life saver. Very complete and necessary.
Piedad V.
CFA Team Member
Powerful and empowering.
John Griffin
CFA Team Member
Good information!
Andrea O.
CFA Team Member
The entire course was informative and educational.
Terrell T.
Office Facilities
Great course, very informative. The first time I have taken one like it.
Herbert R.
Office Facilities
The course was intensive and clear on the need to be prepared.
Rudolph L.
Office Facilities
Great training. Modules went into great detail on relevant work issues.
Shane P.
Office Facilities
Very informative and can be implement into my daily activity.
George W.
Office Facilities
Good Information.
Susan F.
Retail Facilities
Excellent!
Denise S.
Food Retail Services
Very accurate. Great information!
Todd B.
Food Retail Services
Very helpful!
Dale M.
Food Retail Services
Excellent course -learned a lot on what to do and look for.
Cynthia K.
Food Retail Services
Very informative.
Susan M.
Food Retail Services
Great name and was excellent.
Richard C.
Food Retail Services
I appreciated the course's clarity and conciseness, as well as its providing knowledge and means to survive an active shooter or other attack.
Nancy S.
Food Retail Services
Very Informative.
Maria L.
Healthcare Facilities
Great!
Taylor M.
Healthcare Facilities
Great course!
Megan C.
Healthcare Facilities
Very Good! Easy to navigate.
Walter W.
Great Information! The information was very straightforward and easy to digest. Great examples were given.
Ayanna H.
Healthcare Facilities
Great Topics! This is my 2nd time taking this course. It was great getting a refresher.
Theresa F.
Manufacturing Facilities
Very useful and important information in an easy-to-understand format. Thank you!
Pamela M.
Manufacturing Facilities
Engaging and informative. I have had first responder training for 15 years. This is a really good training program for those who are new and never experienced training before.
Chalina S.
Office Facilities
Very good information!
Lindsay H.
Office Facilities
Great Information. The information was very straightforward and easy to digest. Great examples were given.
Ayanna H.
Healthcare Facilities
Very good information. Easy to follow and learn from!
Kirby M.
Office Facilities
Great!
Lillian S.
CFA Team Member
Very informative!
Bryan T.
CFA Team Member
5 stars! Great active shooter training.
Equilla J.
CFA Team Member
Very informative!
Rena K.
CFA Team Member
Nice Job! Effective, to the point, and easy to digest.
Bill S.
CFA Team Member
Ready for Anything. I’m grateful it was simplified and straight forward!
Blake H.
CFA Team Member
Fantastic course! A very comprehensive course that kept me actively engaged.
Alison S.
Office Facilities
It was comprehensive and easy to understand and get through.
Judy D.
Office Facilities
I thought the training was concise, clear, and got straight to the point without focusing too much on the more unpleasant details.
Office Facilities
Great info!
Agnes F.
Healthcare Facilities
This was very informative and good to know. I will be looking forward to the next course.
Stepfonia K.
Healthcare Facilities
This virtual training is more necessary and more in-depth than other trainings I've participated in. I feel very prepared.
Grace J.
Healthcare Facilities
Outstanding course full of great information and helpful guides to help if ever in a situation that warrants Verbal De-escalation or active shooter.
Bob M.
Senior Field Safety Coordinator
This was very informative.
Kathleen D.
Healthcare Facilities
This training was very helped and gave a lot of insight and knowledge of course of action if ever put in a tough situation!
Adriene W.
Educational Facilities
The way the course is designed makes it easy to follow along. Answering a question or two after each section helps to cement the idea the instructor is attempting to teach.
Robin B.
Educational Facilities
Great Program with pertinent and valuable information!
Derrick W.
Governmental Facilities
Great information. I learned a lot.
Susan Q.
CFA Manager
This was much more interesting than I expected. Thanks for making it available to us.
Francis P.
CFA Team Member
Serious stuff. Glad I watched.
Peter M.
CFA Team Member
The situational awareness lessons were especially worthwhile. We all need to be aware at all times.
Juan L.
CFA Team Member
I feel I have much more knowledge of what I need to do in a violent situation. My first instinct was to help wounded and the next page of session said “then there would be 2 wounded ”. Also...
Anna Maria S.
CFA Team Member
Amazing class! A+ rating for this course! It has prepared my team and I should we ever encounter danger!
Darryl H.
CFA Manager
Good training! Good information.
William S.
CFA Team Member
Really clear, helpful, and concise!
Michael M.
CFA Team Member
I thought this course was presented well and easy for anyone to understand. Perfect overview for all ages.
Kelly H.
CFA Manager
Very informative.
Todd B.
CFA Team Member
Great info! I now have more knowledge of what to do in the event of an attack than I did before. Thanks!
James W.
CFA Team Member
This training was very helpful. In this training i learned how to protect myself from a dangerous situation.
Mansi s.
CFA Manager
Important! It was something I needed to know.
Shanna M.
CFA Team Member
Good training. I learned a lot.
Randy B.
CFA Team Member
Good training. I learned a lot.
Randy B.
CFA Team Member
Important! It was something I needed to know.
Shanna M.
CFA Team Member
This training was very helpful. In this training I learned how to protect myself from a dangerous situation.
Mansi S.
CFA Manager
Great info! I now have more knowledge of what to do in the event of an attack than I did before. Thanks!
James W.
CFA Team Member
Very informative.
Todd B.
CFA Team Member
I thought this course was presented well and easy for anyone to understand. Perfect overview for all ages.
Kelly H.
CFA Manager
Really clear, helpful, and concise!
Michael M.
CFA Team Member
Good training! Good information.
William S.
CFA Team Member
Amazing class! A+ rating for this course! It has prepared my team and I should we ever encounter danger!
Darryl H.
CFA Manager
I feel I have much more knowledge of what I need to do in a violent situation. My first instinct was to help wounded and the next page of session said “then there would be 2 wounded ”. Also...
Anna Maria S.
CFA Team Member
The situational awareness lessons were especially worthwhile. We all need to be aware at all times.
Juan L.
CFA Team Member
Serious stuff. Glad I watched.
Peter M.
CFA Team Member
This was much more interesting than I expected. Thanks for making it available to us.
Frank P.
CFA Team Member
Great information. I learned a lot.
Susan Q.
CFA Manager
Excellent information.
Nicholas K.
Healthcare Facilities
Improve Safety and Preparedness in Field Operations
Schedule a PreparednessOS briefing to see how training can help your teams recognize risk, respond safely, and operate confidently in high-risk field environments.
15-minute briefing • No obligation