We all know that customer interactions can flip from friendly to frightening in seconds. Workplace violence is no longer an abstract risk—it’s a pressing reality. That’s why the Restaurant Loss Prevention & Security Association (RLPSA), in collaboration with The...
Executive Summary Violence in the workplace (or in any arena) doesn’t come out of nowhere. Hostility can strike suddenly, as in a transactional dispute, or it can build up and explode after a long, slow burn. Either way, these incidents are almost always accompanied...
