Course Library

TPOP’s Growing Library of Mission Critical Security and Risk Mitigation Courses

De-Escalation Techniques

  • Respond to angry customers, patients, students, and/or co-workers
  • Understanding rational detachment, agitation, and empathy
  • The four step de-escalation process
  • ~9 minutes

Active Shooter / Active Assailant Preparedness & Response

  • Understanding run, hide, fight as a 3-dimensional action plan
  • Responding in industry-specific scenarios
  • Increasing your odds of survival
  • ~12 minutes

Situational Awareness

  • Remaining aware of your surroundings
  • Recognizing gunfire
  • Having a plan of action
  • ~8 minutes

Interactions with the Homeless

  • Understanding homelessness
  • How empathy can be used to produce results
  • Prioritizing caution and when to engage law enforcement
  • ~8 minutes

Responding to Shoplifters

  • Learn how customer service is your best tool
  • Recognizing shoplifting behariors and techniques
  • The do’s and don’t’s of witnessing shoplifting
  • ~8 minutes

Behavioral Indicators

  • Recognize warning signs
  • Watch for changes in behavior
  • The benefits of being proactive
  • ~6 minutes

Responding to Robberies

  • Reducing the chances of a robbery
  • What to do during and after a robbery
  • Think, notice, and remember
  • ~8 minutes

Lockdowns

  • Best practice procedures
  • Staff responsibilities
  • Post-lockdown notifications
  • ~9 minutes

Response to Injury

  • You can be the first care provider
  • Improvised tourniquets, wound packing, and pressure points
  • What to do when EMS arrives
  • ~8 minutes

Recognizing Workplace Violence (SB-553)

  • What is workplace violence?
  • Who does workplace violence involve?
  • What are the four types of WPV?
  • ~8 minutes

Understanding Our Workplace Violence Prevention Plan (SB-553)

  • Understanding SB-553
  • The WPV plan, its components, and your role in it
  • How to access the plan
  • ~7 minutes

Documenting and Reporting Violent Incidents (SB-553)

  • Understanding and accessing the violent incident log
  • The details that need to be recorded
  • Reporting biolent incidents and threats
  • ~7 minutes
COMING SOON!
  • Native Spanish Versions
  • De-Escalation Scenarios
  • Responding to Protests and Civil Uprisings
  • Sexual Harassment