The Four Step De-Escalation Process

The Four Step De-Escalation Process

Do your employees work in a high stress environment? Are they often confronted by customers, clients, or others in situations of conflict or hostility? Do they need verbal de-escalation skills? There are four steps to de-escalating a situation: Step 1: Recognize and...
4th Anniversary of Annapolis Mass Shooting

4th Anniversary of Annapolis Mass Shooting

Today marks four years since the mass shooting at the Capital Gazette newspaper in Annapolis, MD, in which the suspect had issued threats against the newspaper prior to carrying out his attack, highlighting the importance of monitoring threats on social media. At...
PERSPECTIVE: Mass Shootings Are a Homeland Security Risk

PERSPECTIVE: Mass Shootings Are a Homeland Security Risk

The daily news is chilling; the litany of gun violence well known and starkly reflected in communities across the nation. In the first half of 2022, we have the unimaginable killing of elementary school-age children in Uvalde, Texas, the targeted shooting of Black...
How to Navigate the “Crisis After the Crisis”

How to Navigate the “Crisis After the Crisis”

According to the Gun Violence Archive, there have been 203 mass shootings in the United States in 2022. That’s an average of 40 shootings a month. Recently, shootings occurred in Buffalo, New York, at a supermarket on May 14th, and another on May 15th at a church in...