Due to the COVID-19 pandemic, social unrest, and economic uncertainty, Americans are dealing with elevated levels of stress and emotions. This includes the homeless. Utility field workers, who are already experiencing an increase in violence, may encounter violence...
Do you or your utilities employees work in the field? By the very nature of their duties, field workers sometimes interact with the homeless. Homelessness is a complex social issue that can elicit many emotions, but we recommend that field workers practice using...