Do your employees work in a high-stress environment? Are they often confronted by customers, clients, or others in situations of conflict or hostility? Do they need verbal de-escalation skills? There are four steps to de-escalating a situation: Step 1: Recognize and...
Today marks four years since the mass shooting at the Capital Gazette newspaper in Annapolis, MD, in which the suspect had issued threats against the newspaper prior to carrying out his attack, highlighting the importance of monitoring threats on social media. At...
The daily news is chilling; the litany of gun violence well known and starkly reflected in communities across the nation. In the first half of 2022, we have the unimaginable killing of elementary school-age children in Uvalde, Texas, the targeted shooting of Black...
According to the Gun Violence Archive, there have been 203 mass shootings in the United States in 2022. That’s an average of 40 shootings a month. Recently, shootings occurred in Buffalo, New York, at a supermarket on May 14th, and another on May 15th at a church in...
Do you or your utilities employees work in the field? By the very nature of their duties, field workers sometimes interact with the homeless. Homelessness is a complex social issue that can elicit many emotions, but we recommend that field workers practice using...
You just heard a loud bang; now what? Should you assume it’s something harmless like a balloon pop or a backfiring car? Or should you take it more seriously and kick in your action plan? Recognizing gunfire could save your life. Active shooter incidents usually...
