Workplace Violence Prevention Training
De-Escalation Training for Real-World Workplace Situations
Scenario-based training that prepares employees to recognize escalation, manage conflict, and respond safely in real workplace environments.
Why De-Escalation Training Matters
Most workplace violence incidents begin with escalating interactions.
Without training, employees may react emotionally or inconsistently — increasing risk and disruption.
De-escalation training helps employees stay calm, recognize warning signs, and defuse conflict before it becomes an incident.
Real-World De-Escalation Scenarios
Employees encounter situations that can escalate quickly — from frustrated customers and verbal aggression to workplace conflict.
How TPOP De-esclation Training Works
Training built around real workplace interactions to drive confident, consistent response.
Recognize Escalation
Employees learn to identify early warning signs and shifts in behavior before situations escalate.
Understand Triggers
Training focuses on common escalation triggers and how interactions can intensify.
Apply Response Techniques
Employees learn how to respond calmly and safely to reduce escalation and maintain control.
Recognizing risk early is the first step in preventing workplace violence.
Training Customized for Your Organization
Align to your environments, policies, and brand so employees recognize scenarios as relevant to their work.
Industry-Specific Environments
Training scenarios can reflect the workplaces your employees encounter every day — from retail floors and hotel lobbies to healthcare facilities and warehouses.
Brand & Policy Integration
Courses can incorporate your organization’s logos, procedures, and internal protocols so employees learn within your operational framework.
Scalable Across Your Organization
Training can be deployed across multiple locations, brands, or divisions while maintaining consistent standards.
As part of the PreparednessOS framework, this training integrates with policies, safeguards, and operational practices to improve overall preparedness.
De-Escalation Training Across Industries
Employees across industries face escalating interactions — from customer conflict to workplace tension — where de-escalation skills are critical.
Retail & Consumer
Hospitailty & Guest Services
Public & Community
Operational & Infrastructure
De-Escalation Training That Supports Workplace Violence Compliance
De-escalation training plays a critical role in meeting workplace violence prevention requirements and preparing employees to respond safely.
California
SB 553
De-escalation training supports SB 553 requirements by preparing employees to recognize risk, respond appropriately, and follow workplace violence prevention procedures.
New York Retail
Worker Safety Act
De-escalation training helps retail employees manage customer conflict and meet NY Retail Worker Safety Act training expectations.
OSHA Workplace
Violence Guidance
De-escalation is a core component of OSHA workplace violence guidance, helping employees reduce escalation risk and respond safely.
What Organizatons Say About TPOP
Why Employees Prefer TPOP
The one take away at the end of the major sections also helps cement the tools you need to prepare yourself for an active shooter event. Overall, this is a fantastic course!
Claire Y.
Educational Facilities
Adding how to deal and respond to the homeless is a great added feature since here in Roanoke VA, it seems to be getting worse.
Tracy G.
Food Retail
The course breaks down each topic in a way that is straight forward and and easy to understand. And For those who have had training, it is good for refreshing skills.
Dave D.
Houses of Worship
This is a great course. Coming from a military medical background I feel this covers everything House of Worship safety teams need when joining the team.
Thom G.
Houses of Worship
Very informative, safety is key.
Dietra P.
Office Facilities
Great training! This training was put together well and easy to understand and complete!
Jessica S.
Healthcare Facilities
Very good. Learned a lot. Thank you!
Caroline C.
Healthcare Facilities
Great clips. Very informative.
Mariana R.
Office Facilities
Well put together. Good concise short videos and straight to the point.
Justin Calderon
Healthcare Facilities
Excellent!
Linda Z.
Food Retail Services
The entire course was informative and educational.
Terrell T.
Office Facilities
Great course, very informative. The first time I have taken one like it.
Herbert R.
Office Facilities
The course was intensive and clear on the need to be prepared.
Rudolph L.
Office Facilities
Great training. Modules went into great detail on relevant work issues.
Shane P.
Office Facilities
Very informative and can be implement into my daily activity.
George W.
Office Facilities
Good Information.
Susan F.
Retail Facilities
Excellent!
Denise S.
Food Retail Services
Very accurate. Great information!
Todd B.
Food Retail Services
Very helpful!
Dale M.
Food Retail Services
Excellent course -learned a lot on what to do and look for.
Cynthia K.
Food Retail Services
Very informative.
Susan M.
Food Retail Services
Great name and was excellent.
Richard C.
Food Retail Services
I appreciated the course's clarity and conciseness, as well as its providing knowledge and means to survive an active shooter or other attack.
Nancy S.
Food Retail Services
Very Informative.
Maria L.
Healthcare Facilities
Great!
Taylor M.
Healthcare Facilities
Great course!
Megan C.
Healthcare Facilities
Very Good! Easy to navigate.
Walter W.
Great Information! The information was very straightforward and easy to digest. Great examples were given.
Ayanna H.
Healthcare Facilities
Great Topics! This is my 2nd time taking this course. It was great getting a refresher.
Theresa F.
Manufacturing Facilities
Very useful and important information in an easy-to-understand format. Thank you!
Pamela M.
Manufacturing Facilities
Engaging and informative. I have had first responder training for 15 years. This is a really good training program for those who are new and never experienced training before.
Chalina S.
Office Facilities
Very good information!
Lindsay H.
Office Facilities
Great Information. The information was very straightforward and easy to digest. Great examples were given.
Ayanna H.
Healthcare Facilities
Very good information. Easy to follow and learn from!
Kirby M.
Office Facilities
Fantastic course! A very comprehensive course that kept me actively engaged.
Alison S.
Office Facilities
It was comprehensive and easy to understand and get through.
Judy D.
Office Facilities
I thought the training was concise, clear, and got straight to the point without focusing too much on the more unpleasant details.
Office Facilities
Great info!
Agnes F.
Healthcare Facilities
This was very informative and good to know. I will be looking forward to the next course.
Stepfonia K.
Healthcare Facilities
This virtual training is more necessary and more in-depth than other trainings I've participated in. I feel very prepared.
Grace J.
Healthcare Facilities
Outstanding course full of great information and helpful guides to help if ever in a situation that warrants Verbal De-escalation or active shooter.
Bob M.
Senior Field Safety Coordinator
This was very informative.
Kathleen D.
Healthcare Facilities
This training was very helped and gave a lot of insight and knowledge of course of action if ever put in a tough situation!
Adriene W.
Educational Facilities
The way the course is designed makes it easy to follow along. Answering a question or two after each section helps to cement the idea the instructor is attempting to teach.
Robin B.
Educational Facilities
Great Program with pertinent and valuable information!
Derrick W.
Governmental Facilities
Great information. I learned a lot.
Susan Q.
CFA Manager
This was much more interesting than I expected. Thanks for making it available to us.
Francis P.
CFA Team Member
Serious stuff. Glad I watched.
Peter M.
CFA Team Member
The situational awareness lessons were especially worthwhile. We all need to be aware at all times.
Juan L.
CFA Team Member
I feel I have much more knowledge of what I need to do in a violent situation. My first instinct was to help wounded and the next page of session said “then there would be 2 wounded ”. Also...
Anna Maria S.
CFA Team Member
Amazing class! A+ rating for this course! It has prepared my team and I should we ever encounter danger!
Darryl H.
CFA Manager
Good training! Good information.
William S.
CFA Team Member
Really clear, helpful, and concise!
Michael M.
CFA Team Member
I thought this course was presented well and easy for anyone to understand. Perfect overview for all ages.
Kelly H.
CFA Manager
Very informative.
Todd B.
CFA Team Member
Great info! I now have more knowledge of what to do in the event of an attack than I did before. Thanks!
James W.
CFA Team Member
This training was very helpful. In this training i learned how to protect myself from a dangerous situation.
Mansi s.
CFA Manager
Important! It was something I needed to know.
Shanna M.
CFA Team Member
Good training. I learned a lot.
Randy B.
CFA Team Member
Excellent information.
Nicholas K.
Healthcare Facilities
VERY WELL DONE!
Lizabeth C.
Houses of Worship
Done in clear simplified form.
Lucy L.
Houses of Worship
Excellent material. The presentation was concise yet thorough and clearly stated. The information given was well-organized and the short videos were professionally delivered. Top notch!
Michael R.
Office Facilities
Very well laid out and simple to understand/remember.
Steve B.
Office Facilities
What a great video. Concise, informative, and a pleasant discussion on an unpleasant topic.
Michael K.
Office Facilities
Good advice on each step with emphasizing the most important thing/s to do at that time to be effective.
Joe P.
Office Facilities
The course was clear and useful!
Cindy O.
Office Facilities
Super excellent!
Jaime P.
Office Facilities
This is great!
Oscar R.
Office Facilities
Very thorough. Lots of good information presented in a concise manner.
Harriet C.
Venue Management
Great details and examples.
Chris H.
Venue Management
Perfect. Course was informative and easy to understand.
David D.
Venue Management
Everyone who works in a Health care facilities or other work place should take that training.
Frantz M.
Healthcare Facilities
Very important and educative.
Uchechukwuka A.
Healthcare Facilities
Information provided was very well. Direct to the point; and easy to understand. Not overwhelming with drawn out stories, etc. Thank you.
Karen W.
Office Facilities
The course was clear, concise, and easy to understand, also the course was engaging captured my interest and attention.
Dawnetta F.
Office Facilities
Lots of good information.
Ron S.
Office Facilities
Great course! This was an informative course, even for a retired police officer - good reminders
Michael D.
Office Facilities
Excellent, I feel more confident now that I know how to respond in these situations.
Kathleen S.
Office Facilities
Very helpful information,
Caroline S.
Office Facilities
Very nice and helpful.
Incheol J.
Office Facilities
Fantastic. This course is the most direct and comprehensive training I have ever taken. It was straight to the point. I loved it.
Kenneth P.
Office Facilities
Great content.
Daniel T.
Food Retail Services
Excellent overall training course with a very real world take on the topic.
Michael J.
Food Retail Services
5 Stars. I felt the course was concise and easily understood.
Matthew R.
Food Retail Services
Very clear and concise program with important ways to prepare for and be aware of what to do in the event a situation occurs.
Robert C.
Food Retail Services
Well organized and clear.
Glenn D.
Food Retail Services
Informative and straight forward.
Samuel K.
Food Retail Services
Well laid out and presented. The interaction with the tests does keep the student engaged. A simple and effective course.
John M.
Food Retail Services
The research done is evident and reflects in the training.
George C.
Food Retail Services
Start Building Safer Interactions Today
Schedule a PreparednessOS briefing to see how training can reduce risk, strengthen employee confidence, and improve workplace safety.
15-minute briefing • No obligation