TPOP 2023 for Utilities: Verbal De-escalation Techniques

Description

A comprehensive guide for utility company staff to responding to interpersonal conflict before it can erupt into violence.

Chapters

• Introduction

• Chapter 1: Situational Awareness

• Chapter 2: Verbal De-escalation Techniques

TPOP’s Subject Matter Expert Faculty
TPOP has assembled some of the most highly-skilled subject matter experts in the security industry. Our team is composed of federal, state, and local law enforcement officers, as well as healthcare, trauma, and private sector security experts, each of whom has spent years studying security issues and real world events. Together the Power of Preparedness SME Team delivers the knowledge and confidence necessary to identify, prevent, and mitigate violence.

Time to Complete
On average most learners complete the course in approximately 15 minutes. TPOP courses are self-paced and provide interactive training in a private, 1:1 environment. Each chapter delivers lessons in short (~1-2 min) videos followed by an equally short quiz. This approach has been scientifically proven to maximize both engagement and retention. Learners can pause and restart the course whenever they wish and even re-access it from a different device. This course may be shortened by eliminating certain elements. Contact us for details. 

License
Your purchase of this course is valid for a 12-month period. Learners can return and retake the course (or portions thereof) any number of times during that time.

Certificate of Completion
Upon completion of the course, learners will receive a certificate of completion which can be downloaded, printed, and shared with the appropriate parties in your organization for proof of completion. Organization administrators can request periodic completion reports for a full roster of learners and their status.

Simple Setup
Once you have purchased your subscription, you will receive a clickable URL, which you’ll distribute to your learners via email or other means. You do not need to identify your learners to us or provide us with their personal information. The URL link will be valid for as many seats as you purchase. Each learner will access the course by clicking the link and setting up their account with just an email address and selected password. We can also provide email templates and other tools to help you roll out training to a larger audience.

Collateral Materials
Some clients wish to provide employees with further reference material such as posters for common rooms, quick reference checklists, and other tools to keep the training lessons top of mind. Please contact us after your purchase to obtain these materials free of charge.

Customizing Your Training
TPOP courses are customizable in three ways:

1. Courses can be white-labeled to reflect your brand throughout.
2. Our instructors are filmed on “green screen” backgrounds. If you provide us with images of your facility, we can “place” our instructors in front of those images so they are “on site” in your facility.
3. We can include an introductory video from your leadership, allowing you to set the right tone for the course to further increase learner engagement. See examples of these videos here and here.

If you wish to customize your training in any way, please contact us at info@tpopllc.com before you place your online order and we can discuss more details. Professional service fees may apply.